Ordering, Shipping and Returns
Email Us
If you prefer to email us at One Purrfect Place email customerservice@onepurrfectplace.com.
The Kitty Customer Service Department will respond by day's end – after the all important cat nap.
Call our Customer Service Department
All our customer service representatives are ready to respond during our hours of
operation (stated just below). Although we take naps and serve treats, someone will always be
available to take your call.
1-888 MYKITZZ (888-695-4899)
1-401-467-2963 Main number
1-401-467-2969 Fax number
Hours of Operation
9:00am to 7:00pm Eastern Standard (Daylight) Time
Ordering On-Line
With a One Purrfect Place Account (which is very easy to set up), you
can easily place an order by following the sections of information for Billing and Shipping. If you
want to wait to place an order, the items will remain in your shopping cart for up to 14 days. At any
time during the 14 days, you may see what is in your shopping cart while logged under your account by
clicking View Cart.
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To set up an account, click right here
Click Checkout
Enter Billing information
Enter Shipping information (no P.O. Box deliveries)
Select a shipping preference: standard or Preferred
Select credit card information
Click Checkout
Enter Billing information
Enter Shipping information (no P.O. Box deliveries)
Select a shipping preference: standard or Preferred
Select credit card information
Payment Options
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VISA, MasterCard, Discover, American Express – paid with a credit card orders will ship immediately.
Personal Checks – payable to: OurPurrfectPlace.com – orders will be shipped once check has been processed.
Money Orders – payable to: OnePurrfectPlace.com – orders will be shipped immediately.
Please DO NOT SEND CASH.
Personal Checks – payable to: OurPurrfectPlace.com – orders will be shipped once check has been processed.
Money Orders – payable to: OnePurrfectPlace.com – orders will be shipped immediately.
Please DO NOT SEND CASH.
Ordering Via Mail
Please call 401-467-2963 or email 'sales@onepurrfectplace.com'.
Will be handled on a personal service basis; either via email, fax or by phone.
Please contact us before hand with your order and payment method. We will
provide you a quote for shipping.
Ordering Via Fax
Please call 401-467-2963 or email 'sales@onepurrfectplace.com'.
Will be handled on a personal service basis; either via email, fax or by phone.
Please contact us before hand with your order and payment method. We will
provide you a quote for shipping.
Accepted Credit Cards
MasterCard, VISA, Discover, American Express
Ordering Guarantee
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All orders are processed immediately.
You will receive an Order Acknowledgement Email immediately after placing a completed order.
You will receive an Order Shipped Acknowledgement Email once the order has left the kitty depot.
P.O. Boxes are not considered a deliverable address because the packages are too large to deliver to a P.O. Box.
You will receive an Order Acknowledgement Email immediately after placing a completed order.
You will receive an Order Shipped Acknowledgement Email once the order has left the kitty depot.
P.O. Boxes are not considered a deliverable address because the packages are too large to deliver to a P.O. Box.
International Ordering
Please call 401-467-2963 or email 'sales@onepurrfectplace.com' Shipping outside of the United States, will be handled on a personal service basis; either via email, fax or by phone. Please contact us before hand with your order and payment method. We will provide you a quote for shipping. Please click to 'email your order here'
Military Bases - APO/FPO Addresses
We ship all packages via the United States Postal Service to military centers that the military service then forwards to the base. Please allow at least 7 weeks for delivery.
Follow these instructions for shipping to an APO or FPO address
Shipping To:
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Enter the full name and address in the relevant fields.
Where: Enter APO or FPO in the City field.
Stationed: Enter AE in the State field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter AA if the recipient is stationed in the Americas. Enter AP if the recipient is stationed in Asia or the Pacific.
Always select "United States" from the Country drop-down menu.
Where: Enter APO or FPO in the City field.
Stationed: Enter AE in the State field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter AA if the recipient is stationed in the Americas. Enter AP if the recipient is stationed in Asia or the Pacific.
Always select "United States" from the Country drop-down menu.
Shipping Guarantee
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All orders are immediately processed and an Order Acknowledgement Email is immediately sent once the order is finalize.
You will receive an Order Shipped Acknowledgement Email once the order has left our Kitty Depot.
All orders are dispatched from our Kitty Depot within 3 to 4 days from order, unless the order is backordered. If the order is backordered, we will send an Order Backordered Email immediately to let you know of its short delay.
We ship via UPS (United Parcel Service) Monday thru Friday, for excellent tracking services. Shipping to the APO/FPO, we will ship United States Postal Service.
Holidays are the exception. Kitty will have to wait until the next business day for shipments. During the Christmas season, we will post the important shipping rules from Santa.
You can track your order once you have received your shipping email with the tracking information.
P.O. Boxes are not considered a deliverable address because the packages are too large to deliver to a P.O. Box.
You will receive an Order Shipped Acknowledgement Email once the order has left our Kitty Depot.
All orders are dispatched from our Kitty Depot within 3 to 4 days from order, unless the order is backordered. If the order is backordered, we will send an Order Backordered Email immediately to let you know of its short delay.
We ship via UPS (United Parcel Service) Monday thru Friday, for excellent tracking services. Shipping to the APO/FPO, we will ship United States Postal Service.
Holidays are the exception. Kitty will have to wait until the next business day for shipments. During the Christmas season, we will post the important shipping rules from Santa.
You can track your order once you have received your shipping email with the tracking information.
P.O. Boxes are not considered a deliverable address because the packages are too large to deliver to a P.O. Box.
Shipping Preferences
UPS Standard Ground (within 7-10 business days), $6.95
UPS - Preferred (3-5 business days), $12.95
Shipping To Hawaii, Alaska and U.S. Territories
All orders for Alaska, Hawaii, & U.S. Territories of course require Air Delivery, these orders could take a bit longer.
Shipping to Different Addresses
If you wish to send your complete order to a different address than the billing address, please enter it in the shipping address area.
Shipping for Several Orders
Our system allows you to make additional orders once completing each order. If you would like to send a playhouse to two or more shipping addresses, we must ask that you create a separate order for each.
Tracking Your Order
You will receive your shipping information with your tracking number via email within a few days after ordering.
Troubleshooting Deliveries
Since we want your little kitty to have its package as soon as possible, we want to ensure its delivery. If you have any questions or concerns, please send an email to customerservice@onepurrfectplace.com , or call our customer service department at
1-888 MYKITZZ (888-695-4899)
1-401-467-2963 Main number
1-401-467-2969 Fax number
Delivery Issues
Imagine your little kitty having to wait because of a delivery issue! Here are some reasons to be on the lookout for deliveries:
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UPS usually makes 3 attempts to deliver a package. Have the kitty or (kitties) of the house look out for the deliveries.
We do not ship to P.O. Boxes because of the size of our packages. Please work out another location to use as your shipping address.
Gift shipments – please let all kitties and their families know that a package is coming to their address so the package is not refused if they are not aware of it. Their kitty would not be happy.
We do not ship to P.O. Boxes because of the size of our packages. Please work out another location to use as your shipping address.
Gift shipments – please let all kitties and their families know that a package is coming to their address so the package is not refused if they are not aware of it. Their kitty would not be happy.